Hardwood Direct guarantees your satisfaction with the merchandise you purchase from us. We review qualitative issues for the life of your floor. In cases of product defects, the manufacturer's guarantee will apply. Please keep receipt as a proof of purchase for all product warranties. Warranties are transferable. *
* Manufacturing defects do not include natural wood characteristics such as mineral streaks, knots, grain variations, and natural minor differences between color samples and the color of installed floors. These are the normal, unique characteristics of the wood. They are not defects.
We cannot cover damage from excessive moisture, indentations, scratches, or stains arising from accidents, negligence, excessive heat, abnormal wear, heels, abrasives, or any condition caused by pets.